Placing an order

Getting to know the process of placing an order, from the initial pricing to the final installation.

I. The initial pricing

Placing every order starts with this stage. In order to establish the initial price, we need to get the following information:

• kind of stone
• the dimension of chosen elements
• edge-marking schemes
• type of edges
• worktops - kind of sinks: countertop, over-mount, drop-in or suspended ones
• installation and dimensions: YES or NO (if YES, state the place of installation)
• any other information that may be vital to the project

In other words, the best thing is to do a drawing (a technical drawing or a freehand sketch) and to enter the above information. Having acquired this information, we will be able to give you rough estimates of your order. You can either do it in our office in person or send an enquiry by an email/using the enclosed form, which we cordially encourage you to do.
Note: our quotation is valid within 30 days of receiving it. This is only an initial quotation. The price can either be increased or decreased, after the actual measurement has been taken.

II. Advance payment

We always charge our Customer 30% of the value of their order. For us, it is a guarantee that we are taken seriously by our Customers. There have been cases, in which we cut the material according to the placed order and the order does not come into effect. Without receiving the advance payment, we do not formally enter such an order into our system. The order processing time starts with the date of receiving the payment.

III. Measurement

The next step is to schedule an appointment to take measurements (If you wish so). This is a paid service and the amount due is not refundable if you cancel you order – only because our employees do their job and have to be paid for it by us. Similarly, we have to cover the transportation costs to the location of the measurement.

IV. Order processing

Cutting and processing the elements according to the received project specification and the Customer’s requirements.

V. Installation and payment settlement

Our team delivers all the elements to the installation location and performs the installation. After the installation, the due amount is paid either in cash or by bank transfer (if the installation is not included in the project, then the due amount is payable upon the performance of a contract).

NOTE: Our company does not do any electrical or plumbing installations.

UWAGI: Nasze przedsiębiorstwo nie wykonuje podłączeń elektrycznych i hydraulicznych.